Shipping policy
Shipping
We offer a flat rate of 7.95 for USPS first class and calculated shipping options for UPS and UPS next day air, we also offer free shipping on all orders over 50$ with USPS first class. Please note delivery times are not always guaranteed. Once a package leaves our facility, it is hard for us to have control over the package. Most packages will deliver within the time frame. However, due other factors outside our shipping carriers control (weather, rural addresses, natural disasters, shipping facility delays, etc.) the occasional order may arrive outside our shipping estimate. Therefore, we do not offer any sort of refund on shipping. Also keep in mind, weekends and holidays are not considered business days. We always ship packages based on the method that was selected at checkout. If there are any delays, that are outside of our control. Please contact USPS or UPS.
Delivery Delays
Once Yocan Online has handed the package over to our shipping carriers, it is now their responsibility. Once we package and ship your order, the package is out of our control and there is not much we can do. We do not guarantee transit times.
What if my product is marked delivered, but I never get it? What if my package is lost?
In the event your package has been lost, please file a claim through USPS by calling 1-800-275-8777. A package USPS has marked delivered to the shipping address on file will not qualify for reimbursement. Please email us if you need us to further investigate the issue.
Return to sender Packages
Packages that are returned to us due to an incorrect address provided by customer or are refused will be refunded after arriving back to us.
By agreeing to all of the above, we strongly urge to carefully look at your order before making the final completion of your purchase.
If you need to get your order delivered more quickly, take a look at our chart below for more shipping and delivery options:
Shipping Method | Delivery Time | Price |
|---|---|---|
Standard Free Shipping | 1-5 Business Days | $7.95 All orders $50+ Free! |
Priority Mail | 1-3 Business Days | $12.95 |
UPS Ground | 1-5 Business Days | Calculated at Checkout |
UPS NEXT DAY AIR | 1 Business Day | Calculated at Checkout |
Priority Mail | 1-3 Business Days | $12.95 |
Standard Free Shipping | 1-5 Business Days | $7.95 All orders $50+ Free! |
Support
Contact
Tel: 0086-755-89495615
Yocan Technology Park, Yangyong Industrial Zone, Songgang Street, Bao’an District, Shenzhen, CHINA
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